Frequently Asked Questions.
Got questions? We’ve got answers!
Frequently Asked Questions.
Got questions? We’ve got answers!
AU:
We offer Express post via Australia Post which usually takes around 1 - 4 business days or Amazon Prime
UK:
We offer Royal Mail Tracked 24 which usually takes around 1-2 business days.
USA:
Amazon Prime
Currently, our Miracle Berry products are available in selected Australian stores:
ACT
Q Shop, Questacon - Canberra.
NSW
Professor Plums - Kingsgrove, Sydney.
Science Space Shop - Woolongong.
VIC
Melbourne Museum - Melbourne
Scienceworks Museum - Melbourne
Mad About Science - Boronia, Melbourne.
No worries, simply contact us with your delivery info and what you would like to order and we will create a manual order for you. Alternatively, you can try to check out with a different web browser/device.
While FruitMe (as a brand) isn't certified organic, most of our products are and we place an even greater emphasis on quality and purity. Every ingredient is non-GMO and sourced from trusted, sustainable suppliers who meet our stringent standards. Our priority is to deliver the most effective, clean ingredients to help you feel your best, every day.
Our products are all whole foods with not extracts so they are generally safe to consume for everyone. However, we always recommend checking with a health care practitioner before making changes to your diet.
If you’re pregnant or breastfeeding, we recommend consulting with your healthcare provider before taking any of our products. While we’ve sourced these products with safe, natural ingredients, it’s always best to get personalised advice from your doctor.
Yes, our products are free from the below common allergens:
Gluten
Shellfish
Dairy
However, we always recommend consulting with your healthcare provider if you have any allergy concerns, as individual needs and circumstances are unique to everyone.
You can easily manage your subscription by logging into the FruitMe Subscription portal using the email address associated with your order. From there, you can pause, skip, or adjust your delivery date, or cancel your subscription at any time. If you need any assistance, our Customer Support Team is always here to help.
Yes, flexibility is key to our community. You can cancel, pause, or adjust your FruitMe subscription at any time through your subscription portal. We want you to have full control, so there are no strings attached - just great products when you need them. And if you need any help, our Customer Support Team is always ready to assist.
It’s easy! Simply log into your account and subscription portal to update your payment methods or shipping address. We’re all about making things convenient for you, so managing your subscription is just a few clicks away. If you run into any issues, our team is here to help.
You can create an account easily! If you’ve already placed an order, just use your purchase email to create an account and access your order history and details. Alternatively, you can start fresh by creating an account at My Account. For added convenience, you can also place an order using your existing Shop Pay or Google Pay accounts at checkout. If you need help, our Customer Success Team is here for you!
FruitMe products currently ships to over 30 countries (with free standard shipping currently offered to Australia, United States & United Kingdom), including many countries across Europe, Asia, and South America.
Please note that international shipping rates vary by country and will be reflected during checkout. We do not add any margins to the shipping cost—what you see is the direct charge from our shipping provider.
Once your order ships, you’ll receive an email with a tracking number. You can also log into your account to check the status of your order at any time. We’re committed to ensuring your products arrive quickly and safely, so you can start benefiting our products as soon as possible.
FruitMe is a global brand with warehouses locations in Australia, United Kingdom and United States.
AU
2 - 7 business days
US
2 - 7 business days
UK
1 - 4 business days
EU
4 - 14 business days
Most EU orders are sent via Royal Mail from the UK.
Once your order touches down in your country they will be handed over your country’s local postal service.
Rest of world
We post your order from the closest country to your location.
5 - 14 business days
Please note if stock has run out in one location, we may post your order from a different location. We will let you know if this is the case.
These time frames a just an estimate and do not account for any country-based courier delays.
We offer free standard shipping in Australia, United Kingdom and United States. Please refer to the checkout page for detailed information.
We want you to love your products, but if for any reason you're not satisfied–whether it's opened or unopened, we offer a 30-day refund policy for your first order from the date of arrival. Just contact our Customer Success Team at support@fruitme.co. Please note, customers are responsible for paying their own shipping costs to return the product to us. Once we receive your return, we’ll process your refund asap, because your satisfaction is what matters most to us.
Yes, please get in touch with our Customer Success Team at info@fruitme.co for more information.
Feel free to email us through our contact page.
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